Summary: All Sales Are Final. Murapi MedHub operates on a strict no-refund policy. All subscription payments are non-refundable. We provide a full-featured free trial and a live product demonstration before any payment is required, so that every customer can make a fully informed decision before subscribing.

1. No-Refund Policy

Once a subscription payment has been processed, it is non-refundable under all circumstances. This applies to monthly and annual subscription fees, partial months or unused days within a billing period, upgrades or plan changes made mid-cycle, add-on features or premium modules, and payments made during a grace period.

By completing a subscription purchase, you acknowledge that you have had the opportunity to evaluate the Platform through our free trial and/or live demonstration, and that you are satisfied the Platform meets your requirements.

2. Why We Have This Policy

We believe in complete transparency before any financial commitment. Before subscribing, every prospective customer has access to a full 30-day free trial with access to all features — no credit card required — and a personalised live product demonstration with a member of our team. Our website, documentation, and demo video clearly describe every feature, limitation, and pricing tier. There are no hidden capabilities or surprises after purchase.

Because we invest significantly in providing these pre-purchase evaluation opportunities, we do not offer refunds once a subscription has commenced.

3. Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your subscription remains active until the end of the current billing period, you will not be charged for subsequent billing periods, and your data will be retained for 90 days after cancellation before permanent deletion. No refund will be issued for the remaining days in the current billing period.

4. Billing Errors

In the rare event of a verified duplicate charge or a demonstrable billing error on our part, we will investigate and, if confirmed, issue a correction or credit at our sole discretion. Such requests must be submitted within 7 days of the charge to [email protected] with supporting documentation. This clause does not constitute a general refund entitlement.

5. Service Availability

We commit to a 99.5% monthly uptime target. In the event of extended, unplanned downtime exceeding 24 consecutive hours that is directly attributable to our infrastructure, we may, at our discretion, apply a service credit to the affected account for the equivalent period. Service credits are not cash-equivalent and cannot be exchanged for a monetary refund.

6. Chargebacks

We encourage you to contact us directly at [email protected] before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may result in immediate suspension of your account. We are committed to resolving genuine billing disputes fairly and promptly.

7. Governing Law

This Refund Policy is governed by the laws of Zimbabwe. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

8. Contact

For billing enquiries, please contact us at [email protected]. We aim to respond within 2 business days.